"If we have data, let’s look at data. If all we have are opinions, let’s go with mine."
"Markets are conversations."
"There are no secrets. The networked market knows more than companies do about their own products. And whether the news is good or bad, they tell everyone."
"Today, the org chart is hyperlinked, not hierarchical. Respect for hands-on knowledge wins over respect for abstract authority."
"Hyperlinks subvert hierarchy."
"Messiness scales meaning."
"Institutions will try to preserve the problem to which they are the solution."
"The past few years have taught us that business models based on controlling consumers or content don’t work."
"Innovation is saying 'no' to a thousand things."
"The main thing is to keep the main thing the main thing."
"Blindly following the maxim that good managers should keep close to their customers can sometimes be a fatal mistake. 'Good' companies often begin their descent into failure by aggressively investing in the products and services that their most profitable customers want."
"Convenience on the internet is achieved by two things: speed, and cognitive ease - make things fast and don't make people think."
"Design is not just what it looks like and feels like. Design is how it works."
"The biggest risk is not taking any risk."
"If someone claims they didn't fail this year, they are either lying to your face - or they are incredibly conservative."
"Live in the future, then build what's missing."
"The customer's perception is your reality."
"Waste is a crime against society more than a business loss."
"You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete."
Richard Buckminster Fuller
"In three years, every product my company makes will be obsolete. The only question is whether we will make them obsolete or somebody else will."
"Victory usually goes to those green enough to underestimate the monumental hurdles they are facing."
"The moment one gets into the 'expert' state of mind a great number of things become impossible."
"The size of your mistakes needs to grow along with the company. If it doesn’t, you’re not going to be inventing at scale that can actually move the needle."